RETURN & REFUND POLICY
At Emmz Glamour, your satisfaction is our priority. If for any reason you are not completely happy with your purchase, we’re here to help!
Returns
You have 30 days from the date of delivery to request a return. To be eligible for a return, the item must be:
- Unused and in the same condition as when you received it.
- In its original packaging with all accessories included.
To initiate a return, please contact our customer service team with your order details. We’ll provide you with a return shipping label and instructions on how to send your item back to us.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Exchanges
If you received a defective or damaged product, we will replace it at no extra cost. Simply contact us within 7 days of receiving your order, and we’ll guide you through the exchange process.
Non-Returnable Items
Certain items may be non-returnable for hygiene or safety reasons, including:
- Opened personal care items.
- Items marked as final sale.
Return Shipping
For non-defective items, return shipping costs are the responsibility of the customer. However, if the return is due to a mistake on our part or a defective product, we’ll cover the shipping costs.
At Emmz Glamour, we strive to ensure that every product you receive meets your expectations. If there’s ever an issue, don’t hesitate to reach out—we’re here to help make things right!